24/7 Emergency Phone Line

Call (541) 954-2948 for around-the-clock emergency service.

On-Site Service

Schedule a technician to visit your facility by calling (888) 688-0020.

Spare & Replacement Parts

Custom and standard parts are available. Positech suggests stocking the items on your recommended spare parts list, found in the operator’s service manual. Inquire about availability at 888-688-0020.

Warranty

Conco® manipulators are guaranteed for 12 months on electrical, hydraulic, pneumatic, magnetic and vacuum parts, and for 18 months on mechanical parts.  View our Standard Term and Warranty here.

Preventative Maintenance

Increase the value of your initial investment. Call 888-688-0020 to extend the life of your machines with our preventive maintenance program.

Service Manuals

Contact the Service Department for replacement operator service manuals. Service manuals for Conco® products (2005-present) are available in electronic format, or may be purchased as a hard copy or CD-ROM.

Refurbishing Conco® Machines

Conco® can rebuild an entire manipulator including the end-effector. Conco® also rebuilds manipulator components which includes, but not limited to, hand controls, control circuits, cylinders and replacement parts. This service can save up to 50% compared to the cost of purchasing a new machine.

Installation Services

To assure a safe, efficient installation, Positech can supply supervised installation (either turnkey or by partnering with you) with local contracted installation personnel or your internal maintenance personnel.

JD Neuhaus

Conco® is also a JD Neuhaus factory-trained hoist repair service provider.
COVID-19 Update: While Positech is following recommended guidelines for protecting our employees, our production facility remains fully operational. If you have any questions, please feel free to contact Positech at 800-831-6026.
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